Senior Collections Specialist - Cincinnati (Hybrid)

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for an experienced Senior Collections Specialist to join our ever evolving Finance Shared Services team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team:

 

As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.

Experience: Previous experience in accounts receivable, collections, or a similar role preferred

 

**This role is hourly plus a monthly incentive plan!**

**Hybrid Workspace: Two Days Onsite, Three Days Remote**

What you'll own:

• Customer Invoicing:  Send invoices to customers, ensuring accuracy and timely delivery.

• Payment Tracking: Monitor and track payments received from customers, updating records accordingly.

• Collections: Follow up on overdue accounts through phone calls, emails, and letters to ensure timely payment.

• Dispute Resolution: Address and resolve any billing discrepancies with invoices.

• Reporting: Excel knowledge of regular reports on accounts receivable status, including aging reports and collection metrics.

• Customer Relations: Maintain positive relationships with customers and relationship managers while effectively managing collections.

What you bring:

• High school diploma or GED required

• Business-to-business (B2B) experience desired

• Strong communication and negotiation skills.

• Attention to detail and accuracy.

• Proficiency in accounting software and Microsoft Office Suite.

• Ability to handle sensitive information confidentially.

• Problem-solving skills to address and resolve customer issues.

• Excellent writing and editing skills.

• Strong interpersonal and communication skills.

• Ability to manage multiple projects and meet deadlines.

• Proficiency in using communication tools and platforms.

Experience: Previous experience in accounts receivable, collections, or a similar role preferred

• Stakeholder Engagement: Ensure organizational initiatives and projects are effectively communicated to employees and stakeholders

• Relationship Building: Foster strong relationships across departments to facilitate open communication and collaboration

• Financial Analysis: Skills in financial analysis can aid in understanding customer payment patterns and identifying potential issues early.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.