Senior Collections (B2B) Specialist - Cincinnati (Hybrid)

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Senior Collections Associate (Business to Business Collections B2B) to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team:

As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.

**This role is hourly plus a monthly incentive plan!**

**Hybrid in Cincinnati Office: Two Days Onsite/Three Days Remote**

What you'll own:

• Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment

• Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis

• Resolve customer issues and complaints concerning billing/settlement

• Submit regular reports on the status of unpaid accounts and any repayment progress

• Support other accounting positions as the need arises

• Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement

• Update customer files to ensure data integrity

• Ensure the processing of payments

• Document all customer payments to the right reports

• Other duties as assigned by the manager

What you bring:

• High school diploma or GED required

• Business-to-business (B2B) experience desired

• Strong communication and negotiation skills.

• Attention to detail and accuracy.

• Proficiency in accounting software and Microsoft Office Suite.

• Ability to handle sensitive information confidentially.

• Problem-solving skills to address and resolve customer issues.

• Excellent writing and editing skills.

• Strong interpersonal and communication skills.

• Ability to manage multiple projects and meet deadlines.

• Proficiency in using communication tools and platforms.

• Stakeholder Engagement: Ensure organizational initiatives and projects are effectively communicated to employees and stakeholders

• Relationship Building: Foster strong relationships across departments to facilitate open communication and collaboration

• Financial Analysis: Skills in financial analysis can aid in understanding customer payment patterns and identifying potential issues early.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.