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ServiceNow Product Owner
Team Product & Technology Development
Location Cincinnati, Ohio, United States
Position Type Full time
Reference Number JR0609978
Job Description
Job Description
This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or Green Card Holder.
This position is hybrid 3 days per week in our Cincinnati, OH office. We will also consider hybrid candidates in Atlanta, GA. This position is not eligible for remote work.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a ServiceNow Product Owner to join our ever-evolving ServiceNow Platform team and help shape the future of global commerce.
What you’ll own
Own and manage the ServiceNow product backlog, ensuring alignment to business priorities, service outcomes, and strategic roadmap
Translate stakeholder requirements into clear, high-quality user stories, acceptance criteria, and deliverables
Drive prioritization and sprint planning with engineering teams, balancing technical debt, enhancements, and business demand
Lead stakeholder engagement, ensuring transparency, expectation management, and value delivery across business units
Ensure UAT, release readiness, and quality governance are consistently applied, supporting successful adoption and minimal disruption
What you’ll bring
A bachelor’s degree plus 5+ years of relevant experience or the equivalent combination of education, training, or work experience
Proven ServiceNow Product Owner or BA experience in a large enterprise environment
Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment
Experience working in Agile environments, including backlog management, sprint ceremonies, and prioritisation frameworks
Experience facilitating requirements workshops and stakeholder sessions at senior level
Strong analytical and problem-solving skills — able to decompose complex business problems into deliverable platform solutions
Excellent written and verbal communication skills — able to present confidently to senior leaders and non-technical stakeholders
Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities
It’s a bonus if you have
ServiceNow CSA certification
CIS certification is a strong advantage
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
