Every October, we celebrate Customer Service Week and all the Worldpayers that make it happen for our customers. From celebrations, competitions, events and more, it’s a week to say thank you to Worldpayers for owning it and winning as a team as we unleash the potential of every business.
We asked Tasneem, Jennifer and Brittany what Customer Service Week means to them, and how they own it for our customers.
What does Customer Service Week mean to you?
It’s about celebrating, recognizing and appreciating the customers that are at the heart of what we do and why we do it, as well as celebrating and appreciating ourselves for everything that we do to create memorable and positive experiences for our customers.
Tasneem Abdullah, Senior Associate - Fraud Support
What’s your favorite part of Customer Service Week?
For me, it’s about taking the time to really celebrate each other for providing excellent customer service and regaining focus on our daily purpose. Also seeing everyone's responses and interactions in the Customer Service Week Teams Channel has been great, especially as we’re so geographically diverse, it’s a quick way to feel connected to Worldpayers across the world and see their perspectives.
Jennifer Parker, Sales Operations Coordinator
My favorite part is recognizing colleagues and highlighting their importance to our business. It's amazing to see everyone engaging in the activities we've organized globally. The highlight has to be seeing all the photos from the week - people are genuinely enjoying themselves and winning as a team.
Brittany Woodall, SMB Operations and Planning
Why is Customer Service so important?
Ultimately, it’s at the heart of everything we do. Our customers look to Worldpay to simplify the complex and deliver innovative payments solutions. They need solutions that are easy to understand, and they want to feel valued and respected. That’s why Customer Service is so important -we’re the bridge that connects Worldpay technology and support directly with the customer.
Tasneem Abdullah, Senior Associate - Fraud Support
What’s your proudest moment as a Customer Service Worldpayer?
I’m not sure I can pinpoint one moment, it’s more the feeling of being able to provide solutions to customers when they need it. Customer Service is all about problem solving and thinking on your feet. When a customer contacts you, it’s generally because they need urgent resolution for an issue. I always focus on really listening and understanding the issue, payments can be complex so it’s essential to be curious and ask the right questions. I feel proud and a sense of achievement when I close a case knowing I’ve made a difference to the customer’s day.
Tasneem Abdullah, Senior Associate - Fraud Support
For someone considering a role in Customer Service, what are the key skills and behaviors they need?
Problem solving and accountability have to be top, as well as strong communication skills. A great Customer Service provider is both detail oriented and focused, while also excellent at communicating, both internally and to the customer. A lot of the time, solutions aren’t straight forward, they required working with multiple team members and that takes ownership and influence. I guess on that note, the final skill would be the ability to keep a level head and stay calm when faced with challenges!
Jennifer Parker, Sales Operations Coordinator
Feeling inspired? Explore opportunities to write your next chapter as part of the Worldpay Customer Experience team and become a Worldpayer today.
