Customer Service Representative (Portuguese)

What you'll own

Customer Support: Respond to customer inquiries across multiple channels and provide timely, accurate resolutions.

Issue Handling: Manage payment and account-related concerns, investigate issues, and escalate complex cases when necessary.

Coordination & Knowledge: Maintain knowledge of products, policies, and procedures while collaborating with internal teams to support customer needs.

What you'll bring

• High School Diploma or Equivalent

• Fluent in Portuguese and English (verbal and written)

• At least 6 months to 1 year of experience in a customer support, contact center, or BPO environment is preferred

• Strong customer service and communication skills

• Ability to handle routine customer inquiries while maintaining professionalism and accuracy

• Comfortable working in a Pure Voice (Phone) or Blended (Phone, Email, SMS, and Chat) support environment based on business needs

• Strong computer navigation and data entry skills

• Amenable to shifting schedules, including weekends and holidays

• Willing to work onsite at Vertis North, Quezon City

It's a bonus if you have

• Experience supporting payment, banking, financial services, or card services accounts

• Experience handling multi-channel customer support (voice, email, SMS, and chat)

• Familiarity with CRM platforms and customer service tools

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced environment while meeting service standards

What Part Will You Play?

• Respond to customer inquiries and provide resolutions through phone, email, SMS, and chat channels.

• Handle routine service requests, account inquiries, and customer concerns while ensuring a positive customer experience.

• Resolve Tier 1 payment and account-related requests, including but not limited to card activations, payment inquiries, and name or address updates.

• Utilize client-provided systems, documentation, and processes to provide accurate resolutions.

• Enter and maintain required customer information in client databases and systems.

• Identify customer issues using established guidelines and decision trees.

• Escalate unresolved concerns to senior representatives or designated departments for further investigation and resolution.

• Build knowledge of assigned products, services, policies, procedures, and compliance requirements.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, and the connections are unmatched. Come and be part of an ever-evolving company and discover opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative—always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.