Client Manager

Team Commercial and Sales
Location Sydney, New South Wales, Australia
Position Type Full time
Reference Number R0071542

Man facing group of people presenting at a desk

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Client Manager to join our ever evolving Software team and help shape the future of global commerce.

ABOUT THE ROLE

We’re looking for a Client Manager to join our high-performing Sentral team, partnering closely with schools to drive value, engagement, and long-term success.

This is a growth-focused, relationship-driven role where you will manage a portfolio of education clients, helping them maximise the value of Sentral while identifying opportunities to expand and strengthen our partnerships.

You’ll act as a trusted advisor combining strong commercial acumen with genuine care for client outcomes.

SALARY

The salary range for this position is AUD 110,000 to 117,000 per annum + superannuation and on target commision.

What You’ll Own

Build and maintain strong client relationships, acting as the primary contact to drive engagement, resolve escalations, and deliver a seamless client experience
Proactively identify and deliver cross-sell and upsell opportunities, partnering with Sales and Product teams to grow portfolio value
Support onboarding, adoption, and ongoing success through tailored engagement, training, and product demonstrations
Develop and execute strategic account plans, including retention strategies, licence reviews, and risk management
Lead renewal conversations and negotiations to ensure long-term partnerships and revenue continuity
Capture client insights, deliver webinars and engagement sessions, and act as the voice of the customer to inform product and service improvements

What You’ll Bring

2+ years’ experience in Customer Success, Account Management, or Sales
Strong consultative, communication, and negotiation skills
Proven ability to build relationships across multiple stakeholder levels
Customer-first mindset with a focus on quality outcomes
Experience supporting users of complex software platforms (e.g. CRM, ERP, or Education systems)
Ability (or willingness) to obtain a Working with Children Check

It's a Bonus if You Have

Experience in Education (e.g. former educator or EdTech experience)
Familiarity with school management systems such as Sentral
Tertiary qualification in Education or a related field

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

Client Manager

Apply now

Our Benefits

Explore the benefits we offer in Australia

My Health
We offer access to medical coverage that supports the health and wellbeing for you and your family
My Money
In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
My Lifestyle
We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.
My Family
FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Application steps

Submit Your Application

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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