Client Success Manager I

Job Description

Ready to take your career global?

At Global Payments, you power the technology that moves commerce forward. Every day, businesses and communities rely on seamless, secure ways to pay and get paid. Your work helps make that happen.

As part of our client-facing team, you’ll step into a fast-moving environment where relationships matter and outcomes drive success. You’ll work alongside passionate people, leaders and teams who bring energy, insight and a shared commitment to delivering for our clients.

In this role, you’ll own the client service experience end to end. You’ll build trusted relationships, resolve complex challenges and create opportunities to strengthen partnerships. Your impact will drive client satisfaction, retention and growth, while helping shape how Global Payments deliver the future of commerce.

What you’ll own

• Build and grow trusted client relationships that increase satisfaction, loyalty and long-term retention
• Own the end-to-end service experience for your clients, resolving challenges quickly and strengthening confidence in Global Payments
• Drive consistent, high-quality service delivery that meets client expectations and business outcomes
• Lead issue resolution and escalation management, turning problems into opportunities to build trust and improve processes
• Shape collaboration across internal teams to deliver seamless, client-focused solutions that enhance performance
• Influence service improvements by identifying trends, sharing insights and driving continuous enhancements
• Ensure operational readiness and accuracy, enabling clients to transact with confidence and efficiency
• Create opportunities to expand relationships by identifying client needs and aligning solutions that deliver value

What you’ll bring

• Proven experience managing client relationships, ideally within payments, banking or financial services
• Strong problem-solving skills with the ability to analyze issues and deliver clear, effective solutions
• Confidence building relationships across teams and influencing outcomes
• Strong organizational and time management skills, with the ability to prioritize and deliver results
• Clear and effective communication skills, both written and verbal
• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity and drive to continuously learn and improve in a fast-evolving industry

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections

– it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

#LI- KS1

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.