Merchant Success Manager - eCommerce

Team Commercial and Sales
Location Cambridge, United Kingdom
Position Type Full time
Reference Number JR0609859

Job Description

Global Payments is launching a premium eCommerce growth and optimisation service to help merchants improve payments performance and unlock additional revenue. We’re looking for a Merchant Success Manager – eCommerce to own the experience and outcomes for merchants enrolled in this paid service.

This role is all about delivering value. You’ll work closely with merchants to understand their goals, coordinate expert teams, and ensure payments optimisation initiatives translate into real commercial results.

What you’ll do

Sell and support sales of Global Payment's new Professional Service offering
Act as the main point of contact for merchants using our paid eCommerce growth services.
Own merchant outcomes, success plans, and ongoing service delivery.
Coordinate technical and optimisation activity across specialist teams.
Lead regular merchant reviews focused on performance, value delivered, and next opportunities.
Ensure merchants benefit fully from enhanced SLAs, reporting tools, and premium fraud solutions.
Identify risks early and keep merchants on track to achieve their objectives.
Demonstrate the value of the service through clear outcomes and results.

What success looks like

Merchants seeing measurable improvements in payments performance
Strong merchant satisfaction and retention of paid services
Clear delivery of value against agreed success metrics
Effective coordination across growth and technical teams

What you bring

Experience in customer success, professional services, or complex account management
Strong communication skills and confidence working with senior merchant stakeholders
Commercial mindset with a focus on outcomes and ROI
Ability to navigate technical and commercial conversations
Organised, proactive, and comfortable working cross‑functionally
Interest in eCommerce, payments, and digital commerce optimisation

Why join Global Payments

Be part of a new, premium eCommerce services offering
Work directly with merchants to deliver real revenue impact
Collaborate with experts in payments, technology, and optimisation
Help shape how eCommerce success is delivered at scale

What we offer you

A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities
A modern and flexible work environment and a dedicated, motivated, and supportive team
Time to support charities and give back to your community
A fantastic range of benefits designed to help support your lifestyle and well-being

#LI-BH1

#IND2025

#INDTECH2025

Merchant Success Manager - eCommerce

Apply now

Our Benefits

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health
We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
My Money
We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.
My Lifestyle
We offer Employee Assistance Programs to support through any changes that matter to you.
My Family
Our family inclusion network offers support for Worldpayers raising families and caring for family members.
My Protection
We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
My Specialized Support
We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.
My Specialized Support
We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application steps

Submit Your Application

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

Like what you see?

Here's some more opportunities we think you might like.

Sales Executive - Mid Market
London, United Kingdom
Commercial and Sales
Associate Director - GTM & Commercialisation Strategy
London, United Kingdom
Commercial and Sales
Senior Business Development Manager – Corporate Merchant Acquiring (Virtual)
London, United Kingdom
Commercial and Sales
Senior Business Development Manager – Corporate Merchant Acquiring (Virtual)
London, United Kingdom
Commercial and Sales
Head of Agency Partnerships
Cambridge, United Kingdom
Commercial and Sales
Head of Agency Partnerships
Gateshead, United Kingdom
Commercial and Sales
Head of Agency Partnerships
London, United Kingdom
Commercial and Sales

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Group of men and women outside on a terrace with a cloudy sky

Find your future role and become a WorldpayerFind future role and become a Worldpayer

Find your Worldpay career

Job Description