Digital Channel Manager - UK & ROI

Team Commercial and Sales
Location Cambridge, United Kingdom
Position Type Full time
Reference Number JR0609855

Job Description

Global Payments is continuing to scale its digital sales and onboarding journeys across the UK & ROI. We’re looking for a Digital Channel Manager to help embed digital journeys into our existing sales channels and make it easier for merchants to get live on Worldpay eCommerce.

This role sits within the Digital End‑to‑End UX team and works hands‑on with field sales, telesales, and other commercial teams to integrate digital tools and workflows into their day‑to‑day sales activity.

What you’ll do

Work with field sales, telesales, and other sales teams to embed digital onboarding journeys into their sales processes.
Enable sellers to use digital tools confidently to support merchants through assisted‑digital journeys.
Translate digital journeys into clear, practical ways of working for different sales channels.
Identify and remove barriers preventing adoption of digital onboarding across the sales organisation.
Partner closely with Digital E2E UX, Activations, Optimisation, and Sales Enablement teams.
Support roll‑out of new digital journeys, tools, and enhancements.
Monitor adoption and effectiveness of digital journeys across channels.
Act as a bridge between digital teams and commercial sales leadership.
Support continuous improvement of digital journeys based on usage and feedback.

What success looks like

Digital journeys embedded into standard sales motions across channels
Increased use of digital onboarding and application tools
Faster merchant onboarding and improved speed‑to‑live
Consistent merchant experience across sales entry points
Strong collaboration between Digital E2E UX and sales teams

What you bring

Experience working with sales teams, sales enablement, or digital onboarding tools
Strong communication and stakeholder‑management skills
Ability to simplify digital processes for commercial teams
Organised, proactive approach with confidence working cross‑functionally
Interest in digital journeys, eCommerce, or payments technology

Why join Global Payments

Shape how digital journeys are used across sales channels
Work closely with both digital and commercial teams
Be part of the Digital End‑to‑End UX function driving merchant experience
Help scale Worldpay eCommerce through practical, effective digital onboarding

What we offer you

A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities
A modern and flexible work environment and a dedicated, motivated, and supportive team
Time to support charities and give back to your community
A fantastic range of benefits designed to help support your lifestyle and well-being

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Digital Channel Manager - UK & ROI

Apply now

Our Benefits

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health
We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
My Money
We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.
My Lifestyle
We offer Employee Assistance Programs to support through any changes that matter to you.
My Family
Our family inclusion network offers support for Worldpayers raising families and caring for family members.
My Protection
We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
My Specialized Support
We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.
My Specialized Support
We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application steps

Submit Your Application

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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