Chargeback Associate Specialist

Team Customer Experience
Location Mexico City, Mexico
Position Type Full time
Reference Number JR0609764

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Job Description

Process cardholder/merchant dispute transactions within Visa/MasterCard/Prosa and federal rules and regulations.

GENERAL DUTIES & RESPONSIBILITIES
• Learns or remains current on Visa and MasterCard and Prosa (CID) rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.
• Handles all aspects of the dispute process in compliance with Visa/MasterCard/Prosa, federal and state rules and regulations.
• Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for Worldpay and/or merchants.
• Ensures compliance with federal and state regulations in resolving billing errors.
• Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
• When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• Handles/resolves non-posted items, retrieval projects and authorization chargeback’s.

Advanced/ Fluent English

EDUCATION REQUIREMENTS
High school diploma

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of Visa/MasterCard/Prosa operating rules and regulations and federal and state regulations
• Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing
• Excellent customer service skills that build high levels of customer satisfaction
• Effective verbal and written communication skills
• Computer navigation and operation skills
• Detail-oriented with good organizational skills
• Ability to manage multiple tasks
• Ability to work both independently and in a team environment
• Ability to maintain confidentiality

Chargeback Associate Specialist

Apply now

Application steps

Submit Your Application

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Job Description

Advanced/ Fluent English

EDUCATION REQUIREMENTS
High school diploma

Chargeback Associate Specialist

Apply now

Chargeback Associate Specialist

Job Description

Find your future role and become a WorldpayerFind your future role and become a Worldpayer

Chargeback Associate Specialist

Job Description

Find your future role and become a WorldpayerFind your future role and become a Worldpayer

Find your future role and become a WorldpayerFind future role and become a Worldpayer

Find your future role and become a WorldpayerFind future role and become a Worldpayer