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Interactive Voice Response -Engineer Specialist
Team Product & Technology Development
Location Cincinnati, Ohio, United States
Position Type Full time
Reference Number JR0609432
Job Description
Job Description
Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
About the team
Worldpay, LLC seeks Interactive Voice Response -Engineer Specialist in Cincinnati, OH to design, develop, and maintain IVR applications using strategic cloud-based IVR platforms such as Nuance.
What you will be doing
The Interactive Voice Response -Engineer Specialist will collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Additionally, the role will:
Implement and integrate IVR solutions with backend systems and databases.
Optimize IVR applications for performance, scalability, and reliability.
Conduct code reviews and provide mentorship to junior developers.
Troubleshoot and resolve issues related to IVR systems.
Stay updated with the latest industry trends and technologies to ensure our solutions remain competitive.
Participate in the full software development lifecycle, including planning, development, testing, deployment, and maintenance.
Collaborate with Architects to make sure that we have 99% uptime.
Design the paths a caller takes through the IVR system.
Write code and scripts using languages like VoiceXML to handle interactions.
Integrate speech recognition (ASR), Tune Natural Language parameters for better call routing, and text-to-speech (TTS) technologies for enhanced user experiences.
Connect the IVR system with databases to retrieve or store information.
Integrate the IVR with other systems such as CRM or ticketing systems to provide more comprehensive services.
Requirements
Master’s degree or foreign equivalent in Applied Computer Science, Computer Science, Computer Applications or related field and eight (8) years of progressively responsible experience in the job offered or a related occupation: Building and implementing RESTful and SOAP APIs using WCF and .NET Core and utilizing tools such as Postman, Fiddler, and Swagger for testing and API documentation; Building and implementing solutions in Web and Front-End technologies such as JavaScript, HTML, CSS, Ajax, and JQuery; Building and implementing database frameworks using MS SQL Server technologies, SSIS, and SSRS. Working in Agile Project management methodology; Building and implementing IVR solutions using IVR technologies such Genesys Intelligence Automation and Genesys Pure Connect; Building and implementing call-flows using IVR technologies Genesys Intelligence Automation and Genesys Pure Connect utilizing VXML capabilities. Telecommuting and/or working from home may be permissible pursuant to company policies.
What we offer you
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in the payment industry
Time to support charities and give back in your community
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
