Client Success Manager China

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Client Success Manager to join our ever-evolving Enterprise Operations team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our International Merchant Solutions division at Worldpay is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Retail, Airlines, Crypto, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organizations.

What you’ll own

• Ensure a positive and consistent relationship for an assigned portfolio of large enterprise clients.
• Serve as primary point of contact to support problem resolution and ensure client retention.
• Develop strong working relationships with assigned clients and Worldpay resources.
• Collaborate effectively with your team and internal stakeholders, improving and challenging existing internal processes for the benefit of the customer.
• Identify opportunities to grow our clients’ share of wallet through cross-sell of value-added services.
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to service assigned accounts.
• Other related duties assigned as needed.

What you bring

• Bachelor’s degree and 3-4 years of client support working experience.
• The ability to establish and maintain effective working relationships, both internally as well as externally
• Organizational and time management skills
• Broad knowledge of Worldpay products and related services
• A strong aptitude to analyze and solve problems
• Prior banking or finance related experiences a plus.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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