Client Success Manager APAC
Team Customer Experience
Location Singapore, Singapore
Position Type Full time
Reference Number JR0607296
Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We’re looking for a Cient Success Manager to join our ever-evolving Customer Experience team and help us unleash the potential of every business.
About the team
Our International Merchant Solutions division at Worldpay is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Retail, Airlines, Crypto, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organizations.
What you’ll own as the Client Success Manager
As a Client Success Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay enterprise clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.
- Ensure a positive and consistent relationship for an assigned portfolio of large enterprise clients.
- Serve as primary point of contact to support problem resolution and ensure client retention.
- Develop strong working relationships with assigned clients and Worldpay from resources.
- Collaborate effectively with your team and internal stakeholders, improving and challenging existing internal processes for the benefit of the customer.
- Identify opportunities to grow our clients’ share of wallet through cross-sell of value-added services.
- Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to service assigned accounts.
- Other related duties assigned as needed.
What you’ll bring
- The ability to establish and maintain effective working relationships, both internally as well as externally
- Organizational and time management skills
- Broad knowledge of Worldpay from products and related services
- A strong aptitude to analyse and solve problems
- Prior banking or finance related experiences a plus.
About the team
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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