Director, Partner & Merchant Experience, Payrix

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Director, Partner and Merchant Experience, Payrix to join our Payrix Engineering team and help us unleash the potential of every business.

Payrix empowers vertical SaaS platforms with integrated payments infrastructure, enabling our partners to seamlessly embed commerce experiences and unlock new revenue. Our developer-friendly APIs, secure platform, and flexible architecture are designed to help ISVs grow while meeting the complex demands of the payments ecosystem.

What you’ll own as the Director, Partner and Merchant Experience, Payrix

We are seeking an experienced Director or Senior Director of Engineering to lead critical areas of our platform: Merchant and Partner Portals, Risk & Underwriting Services. This leader will shape the user experience, architecture, and technical execution of systems that directly impact how merchants onboard, manage risk, and access actionable insights.

Portal & UX Engineering
Lead development of intuitive, self-service merchant and partner portals that deliver insights, onboarding, reporting, and transactional visibility.

Risk & Underwriting Services
Oversee the engineering of real-time and batch systems supporting risk scoring, fraud detection, decisioning engines, and onboarding workflows. Partner with Product, Data Science, and Compliance teams to evolve the risk stack.

• Define and drive the roadmap for engineering across Portals, Risk/Underwriting, and VAS in collaboration with Product and Design.

• Hire, coach, and grow high-performing engineering teams across multiple disciplines (frontend, backend, full stack, and platform).

• Ensure architectural soundness, security, scalability, and reliability of customer-facing and decision-critical systems.

• Embed engineering best practices—CI/CD, quality automation, observability, incident response, and root cause rigor.

• Foster a strong DevOps and Agile culture that balances rapid iteration with risk mitigation and stability.

• Align platform and UI strategy with internal compliance, security, and regulatory needs (e.g., PCI, SOC 2).

• Champion a platform-first mindset, enabling reuse, scalability, and white-label experiences across tenants and partners.

• Serve as a thought partner to Risk, Compliance, and GTM leadership on how technology can accelerate safe growth and operational efficiency.

What you’ll bring

You’ll bring deep expertise in payments and financial platforms, and a strong background in leading agile engineering organizations that ship high-impact product experiences at scale.

• 10+ years of engineering experience, with 5+ years leading teams in high-growth fintech or payments organizations.

• Demonstrated success building and scaling customer-facing portals, workflow engines, or dashboards for SaaS or platform businesses.

• Deep domain knowledge of payments, including experience with merchant onboarding, KYC/KYB, risk scoring, fraud detection, and underwriting workflows.

• Strong technical foundation across distributed systems, service-oriented architecture, modern front-end frameworks (e.g., React), and event-driven design.

• Experience leading agile teams with fast release cycles and strong product-engineering collaboration.

• Excellent stakeholder management and communication skills; able to translate between technical, product, and business domains.

• Strong understanding of compliance, data security, and operational risk in financial systems.

It’s a bonus if you have

• Experience with embedded payments, ISV models, or multi-tenant SaaS platforms

• Familiarity with machine learning or rules-based decisioning systems for risk and underwriting

• Background working with APIs, developer platforms, or third-party integrations (e.g., Experian, Alloy, Sift)

About the team

Why Payrix?

• Lead engineering across mission-critical domains in a modern fintech stack

• Work with a collaborative, high-performing team focused on impact and growth

• Competitive compensation, meaningful equity, and leadership opportunities

• A values-driven culture that rewards curiosity, ownership, and operational excellence

• Payrix is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team where everyone can thrive.

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $186,000.00 - $312,400.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. This position is eligible for bonus.

The job duties outlined above may be directly, and negatively impacted by a criminal history, which could lead to the withdrawal of a conditional offer. However, all qualified candidates with arrests or convictions will still be considered.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.