Dialler Manager

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Dialler Manager to join our Sales Contact Centre Operations team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

What you’ll own

As the Dialler Manager you will lead a team of 4 in our sales contact centre operations team. Using your extensive experience to lead a team responsible for the maintenance, optimisation and continued development of the sales tools being used across multiple sales teams.

The Dialler Manager will take ownership of improving contact rates, agent productivity, and overall campaign effectiveness through effective workforce planning and system management. 

• Management of the Sales System's including dialler capability
• Use real-time data to spot trends and forecast using the information available.
• Analyse output data to identify potential problems and issues and document all contact activity
• Perform reporting – collate and present detailed reporting and MI on performance
• Collaborate with Sales, IT, and Operational team to ensure dialler strategies and campaigns align with business objectives
• Responsible for real-time analytics - monitor and adjust the performance of all systems
• Development of future capability and technologies
• Keeping abreast of regulatory needs and industry best practices to in accordance to relevant bodies

What you bring:

• 3 years + knowledge and experience in managing dialer systems
• Advanced proficiency level with Microsoft Excel
• Basic statistics knowledge and ability to comprehend and analyse dialer-output data
• Knowledge of operations and concepts
• Strong analytical skills with a problem-solving mindset and attention to detail.
• Understand database-design principles, data structures, and optimizations
• Experience in creating MI and writing reports
• Creative thinker
• Experience creating Campaigns

Added bonus if you have:

• Background in Sales
• Experience using SQL queries to extract and analyze data
• Bachelor’s degree in field.

Behaviors overviews:

Dynamic - You champion your ideas and stay flexible to make them happen. You know that every action adds up. 

Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value.

Open - You work across borders, working with your team to achieve your collective goals.

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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