Client Success Manager Australia
Team Customer Experience
Location Sydney, New South Wales, Australia
Contract type Full time
Reference Number JR0605960
Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a Client Success Manager to join our ever-evolving Customer Experience team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
As a Customer Success Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay's customers. You will act as the primary liaison for the service side of the client relationship.
What you’ll own
- Ensure a positive and consistent relationship across assigned clients.
- Serve as primary point of contact to support problem resolution and ensure client retention.
- Develop strong working relationships with assigned clients and Worldpay teams.
- Coordinate with clients, relationship managers and other appropriate areas to ensure clients are supported and all operational arrangements are in place to service assigned accounts.
- Guide and provide training to clients on how to maximize their usage of Worldpay’s solutions.
- Represent the voice of the client throughout Worldpay.
- This role is required to work with different teams across different geographies and time zones to deliver business outcomes. As such, the role may be required to work or remain contactable outside regular hours due to different time zones at times.
- Other related duties as assigned.
What you bring
- Degree qualifications with at least 3 years of related working experience.
- The ability to establish and maintain effective working relationships, both internally as well as externally
- Organizational and time management skills
- Broad knowledge of payments products and related services
- A strong aptitude to analyze and solve problems
- Strong communication skills.
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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