Capacity and Resource planning Analyst

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open – winning and failing as one.

About the team

Our Legal, Risk, Compliance and Audit teams ensure we're doing business the right way. They help us balance a healthy risk appetite, so we're empowered to expand our horizons. We are seeking a highly experienced operational Strategic Planning Analyst who will support Operations Planning within our Operations Service Excellence team.

What you’ll own:

Forecasting and Planning

• Develop and maintain forecasting models for workload and resource planning.
• Undertake planning activities and FTE calculations to ensure optimal staffing levels.
• Work with internal stakeholders to gather appropriate information and data for preparing schedules, plans, and forecasts.
• Create and implement capacity plans to ensure optimal resource utilization.
• Draw up forecasts and staffing plans based on future strategic plans.
• Monitor and review planning assumptions against trends & targets, making appropriate adjustments as needed.
• Propose and manage shift patterns & schedules that meet the requirements of the business

Data Analysis and Reporting

• Analyse complex datasets to identify trends and provide actionable insights.
• Ensure data quality and accuracy in all reports and analyses.
• Translate complex data into clear, actionable insights for business decisions.

Stakeholder Engagement

• Collaborate with different departments to understand and meet their MI needs.
• Communicate insights effectively to both technical and non-technical audiences.
• Support senior management with data-driven recommendations for operational improvements.

Continuous Improvement

• Continuously improve forecasting and capacity planning methodologies.
• Stay updated on industry best practices for workforce management.
• Identify opportunities for process optimization and efficiency gains.

What you bring:

• Minimum of 5 years' experience in a similar role, preferably in a large organisation or financial institution.
• Proven experience in capacity planning and resource optimization.
• Advanced proficiency in Microsoft Excel.
• Strong understanding of statistical methods and forecasting techniques.
• Excellent analytical and problem-solving skills.
• Strong communication skills, both written and verbal.
• Detail-oriented with a strong focus on accuracy.
• Ability to work under pressure and meet deadlines.

Added bonus if you have:

• Experience in payment services.
• Experience working in the financial services industry.
• Knowledge of NICE WFM system
• Knowledge of additional data visualization tools (e.g., Tableau, Qlik).
• Experience in designing and maintaining Power BI dashboards
• Familiarity with programming languages such as R or Python for data analysis.

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits.Time to support charities and give back to your community.Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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