Implementation Manager China

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. 

We’re looking for a Implementation Manager to join our ever-evolving Customer Experience team to help us unleash the potential of every business. 

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team
You will be joining a highly motivated and driven team of people who work in the eCommerce Payment Gateway sector. Our aim is to ‘WOW’ our customers by providing dedicated Implementation support. To achieve this requires agility and creativity in an ever evolving and diverse payments landscape.

What you’ll own 

• Possess expert level of knowledge on all relevant products and services.
• This is a customer-facing role, you’ll be responsible for supporting our customers in integrating with suite of payment services.
• You will be responsible for timely and high-quality onboarding and implementation delivery, follow best practice on every onboarding and try your best to deliver accurate and completed solution to clients. Proactively track every task/communication/pending issue/product change to the end and manage internal stakeholders and external clients’ expectation.
• As a go-to expert, you’ll work directly with the customer and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.
• Support the customer and their relevant technical team to integrate into our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
• You will be responsible for defining the finalized scope and managing the project right though completion and post live monitoring, following clear and well-maintained project plans. You will keep all relevant stakeholders updated with regular scheduled meetings to identify any risk early and ensure that the project is going as planned.
• You’ll use your exceptional project management skills and experience to work on a high number of projects at any one time.
• You’ll also plan and deliver customer demos and training on product functionality, to help maximize the value-add to their businesses.
• Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.
• Other related duties assigned as needed.

What you bring

• Bachelor’s degree or above, major in information technology or computer since related.
• 5+ years of development experience in software programing or technology. Familiar with software lifecycle and system architecture, as well as basic computer languages and knowledge, not limited to Java, Javascript, C++/C,.Net, XML, JSON, HTML5, SQL, Oracle, Firewall, HTTP protocol, SFTP mechanism, DTD, XSD, etc. 
• Fluent in English communication. Has basic documentation and presentation skills, not limited to excel, Power BI, docx, ppt, etc. Able to perform basic data analysis.
• Able to manage project activities and the schedule. Has the ability to identify the delivery risks and able to manage the escalations.
• Able to trouble shoot technical problems reported in development and integration and drive the resolution. 
• Accept flexible working hours.

What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. 

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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